Refund policy

Return Policy

At Mila, we strive to ensure your complete satisfaction with our products. However, if you are not satisfied with your purchase, we are here to help with our straightforward return policy.

Returns & Refunds

• Eligibility for Returns:

  • Products must be unused, unopened, and in their original packaging.
  • Returns must be requested within 14 days of receiving your order.
  • Any items that have been opened, used, or damaged due to misuse will not be eligible for a refund.

• Refund Process:

  • Once we receive and inspect the returned product, we will process your refund.
  • The refund will be issued to the original payment method used for the purchase.
  • Please note that delivery charges will be deducted from the refund amount.

How to Initiate a Return

To initiate a return, please contact our customer service team at info@milasstore.com with your order number and details of the product you wish to return. Our team will guide you through the return process.

Order Issues & Mistakes

If you encounter any issues with your order that are due to an error on our part, such as receiving the wrong product or a damaged item, we will cover the return shipping cost at no additional expense to you. Please reach out to us at info@milasstore.com, and we will promptly resolve the issue.

Important Notes:

• Refunds may take up to 7 business days to reflect in your account once processed.
• Mila reserves the right to refuse returns that do not meet our return policy guidelines.
• For hygiene and safety reasons, we cannot accept returns on opened items.

We appreciate your trust in Mila and are committed to providing you with high-quality products and excellent customer service. If you have any questions or concerns, don’t hesitate to contact us.